Information We Collect
Information collected through general inquiry forms
For general inquiries, quote requests, matched-options requests, scheduling requests, email, and follow-up communications, DD Auto Concierge may collect information you choose to provide, such as your name, email address, phone number, preferred contact method, service area, vehicle preferences, budget or payment target, timeline, trade-in or sale details, and notes.
The site may also collect limited campaign and site-use information for general inquiries, such as UTM campaign fields, first and last referrer host, first landing path, device type, selected lead source, and non-identifying funnel events. DD Auto Concierge does not intentionally collect full referrer URLs with query strings, credit application details, Social Security numbers, dates of birth, income, driver's license data, or free-text form answers in analytics events.
Information collected only through secure credit application links
Sensitive credit application information is collected only through secure credit application links after initial review of your request and vehicle target. That secure-link flow may request information such as date of birth, full Social Security number, driver's license information, residence information, employment information, income information, and related credit application details.
How We Use Information
- To respond to inquiries and schedule concierge follow-up.
- To review vehicle goals, timing, location, budget, trade-in, sale, lease, finance, or cash purchase preferences.
- To prepare credit application next steps when you request them and authorize the use of your information.
- To maintain owner workflow records, notes, reminders, and client service history.
- To understand aggregate lead sources, request volume, and website performance without adding sensitive credit information to analytics.
- To protect the site, reduce spam or abuse, troubleshoot issues, and maintain business records.
Sensitive Credit Application Information
Sensitive credit application information, including full Social Security number, is collected only through a secure application link after initial review of your request and vehicle target.
Credit application submissions are submitted over HTTPS, protected by Cloudflare Turnstile, stored in encrypted Cloudflare storage, and made available only through the Cloudflare Access-protected owner portal. Email notifications say that a new application was received rather than include full credit application details.
Avoid submitting credit information from public, shared, or untrusted devices. DD Auto Concierge may use secure follow-up for additional documents or verification when needed.
Service Providers And Sharing
DD Auto Concierge uses service providers to operate the website, forms, email notifications, email routing, email sending, security checks, aggregate website analytics or diagnostics, scheduling requests, data storage, and owner dashboard workflows. These providers may process information as needed to provide those services.
DD Auto Concierge may share information with dealers, lenders, finance sources, service providers, or other relevant parties when needed to respond to your request, prepare credit application next steps, evaluate a vehicle transaction, coordinate a trade-in or sale, or comply with legal obligations.
Retention And Owner Controls
Information may be retained as needed to provide requested services, maintain business records, support follow-up, and meet legal or operational needs. The owner portal includes controls to clear secure credit application payloads while preserving basic audit history.
Retention practices may vary based on transaction needs, owner workflow needs, legal obligations, and operational requirements.
Security Limitations
DD Auto Concierge uses reasonable technical safeguards for the website workflow, including HTTPS, security headers, Turnstile, Cloudflare Access for owner routes, and encrypted storage for credit application payloads. No website, transmission method, or storage system can be guaranteed to be completely secure.
Your Choices And Contact
You may contact DD Auto Concierge to ask about submitted information, update your contact details, or request follow-up about a prior submission.
Email: [email protected]