Information We Collect
DD Auto Concierge collects information that you choose to submit through quote request forms, matched-options forms, scheduling forms, credit application forms, email, or follow-up communications.
This may include your name, email address, phone number, service area, vehicle preferences, budget or payment target, timeline, trade-in or sale details, notes, date of birth, full Social Security number, residence information, employment information, income information, and related credit application details.
How We Use Information
- To respond to inquiries and schedule concierge follow-up.
- To review vehicle goals, timing, location, budget, trade-in, sale, lease, finance, or cash purchase preferences.
- To prepare credit application next steps when you request them and authorize the use of your information.
- To maintain owner workflow records, notes, reminders, and client service history.
- To protect the site, reduce spam or abuse, troubleshoot issues, and maintain business records.
Sensitive Credit Application Information
The public credit application form collects sensitive information, including full Social Security number, only for credit application preparation and related follow-up that you authorize.
Credit application submissions are submitted over HTTPS, protected by Cloudflare Turnstile, stored in encrypted Cloudflare storage, and made available only through the Cloudflare Access-protected owner portal. Email notifications are intended to say that a new application was received rather than include full credit application details.
Avoid submitting credit information from public, shared, or untrusted devices. DD Auto Concierge may use secure follow-up for additional documents or verification when needed.
Service Providers And Sharing
DD Auto Concierge uses service providers to operate the website, forms, email notifications, email routing, email sending, security checks, website analytics or diagnostics, scheduling requests, data storage, and owner dashboard workflows. These providers may process information as needed to provide those services.
DD Auto Concierge may share information with dealers, lenders, finance sources, service providers, or other relevant parties when needed to respond to your request, prepare credit application next steps, evaluate a vehicle transaction, coordinate a trade-in or sale, or comply with legal obligations.
Retention And Owner Controls
Information may be retained as needed to provide requested services, maintain business records, support follow-up, and meet legal or operational needs. The owner portal includes controls to clear secure credit application payloads while preserving basic audit history.
A formal retention policy should be reviewed with counsel before high-volume use of sensitive credit application workflows.
Security Limitations
DD Auto Concierge uses reasonable technical safeguards for the website workflow, including HTTPS, security headers, Turnstile, Cloudflare Access for owner routes, and encrypted storage for credit application payloads. No website, transmission method, or storage system can be guaranteed to be completely secure.
Your Choices And Contact
You may contact DD Auto Concierge to ask about submitted information, update your contact details, or request follow-up about a prior submission.
Email: [email protected]